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Why is the ASI Handheld's handwriting recognition user interface better than other handheld systems using the button approach?
Simply put, because it lets servers do what they are used to doing!
Servers write orders on a pad. All the ASI Handheld does is mimic the
pencil and pad paradigm, thus allowing servers to feel comfortable using the
handheld at tableside, in front of customers. In addition to this,
it is currently the ONLY way to effectively manage large menus (more
than 60 items, including, drinks, full bar, wines etc.). The button
approach quickly becomes unwieldy as more items are added.
My handwriting is very bad. Will this prevent me from using the
ASI Handheld?
No! Handwriting recognition is very forgiving. Field tests
show that most people, even if they have "bad" handwriting,
can correctly enter the full alphabet and numbers after practicing for
only 15 minutes! The ASI Handheld relies on entering abbreviations
using lowercase print
characters, one letter at a time... and typically all it takes is 2
to 3 characters to isolate a given menu item. This is fewer
letters than if you were writing on a pad. And servers always have
the option of using a touch keyboard instead (see below.)
Is handwriting the only input method?
No! If a server prefers, she can use a touchscreen keyboard to
enter abbreviations. The ASI Handheld provides different
keyboards optimized for right and left handed users.
How do orders get sent to the preparation areas (kitchen, bar,
etc.)?
The ASI Handheld uses wireless technology to communicate with the
central server. Orders are sent to the preparation areas as soon
as the server touches the send button.
Yea, this all sounds great, but how much does it cost?
Typically a ASI Handheld System will cost between 10% and 30% more than
a conventional, fixed POS system, depending on the handheld hardware you
select. This increase in cost is more than compensated by the
revenue increase and cost savings that provided by the ASI Handheld
System.
Can handhelds be used behind the bar?
ASI does not believe that handheld technology is suitable behind the
bar. In this environment we recommend sticking to a standard
touchscreen terminal. The ASI Handheld is fully integrated to the
ASI POS system, so you can combine handhelds and fixed touchscreen
stations as required by your operation.
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